Shipping

Handling Times

Same day dispatch - Order By 2pm (Sydney Warehouse Only)

We aim to pack and ship all orders with 24 hours, however larger products or bulk orders may take an additional few days. However rest assured, we will be working hard to fulfil all orders as fast as we can

Fitness Hero Offers Australia Wide Delivery

Fitness Hero offers a wide and competitive range of shipping options at checkout based on the cubic weight of your order, you can also choose your favourite courier to handle your delivery.

Delivery Times

• Delivery times quoted are based on business days and are provided as estimates only.
• Unexpected delays can occur from time to time. Should there be an extended hold up with your item, our team will assist you.

Estimated delivery times are as follows:

Sydney Metro 4hrs - 3 days after dispatch
Adelaide Metro 3-7 days after dispatch
Perth Metro 5-7 days after dispatch
Melbourne Metro 1-4 days after dispatch
Brisbane Metro 2-5 days after dispatch
Canberra Metro 1-3 days after dispatch
Hobart Metro 5-7 days after dispatch
Outside Metro Area Allow 2-5 days extra over above
Remote Areas Allow 3-7 days extra over above

Click & Collect

Want to collect yourself?

Simply select the 'Pick Up' option when finalising your order.

Please note, we have multiple warehouse locations across NSW. Products will show 'pickup available' if available in our Punchbowl Warehouse

Every product page will show you where the product is available to collect from, as shown here in the image below. We have a couple of different locations, therefore not all items are available in each warehouse.

How can I check the pickup location?

Our main warehouse in Sydney is below;

Sydney warehouse

Unit 3 / 14-16 Belmore Road North
Punchbowl NSW 2196

Our other pickup location (Mostly Boxing & MMA Gear)

Oak Flat, 2529 (Appointment only)

We are open for collections from Monday to Friday, 9am to 6pm

SYDNEY WAREHOUSE OPENING HOURS:

Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am-6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm
Saturday: 11am - 5pm
Sunday: CLOSED

Please note, some products are sent direct from our suppliers across Australia, to minimise transit times. Please contact us prior to arranging pickup so we can inform you of any transit times.

For same day collections, orders must be placed by 2pm. You will be emailed when your order is ready for collection.

Rewards

Welcome to Hero Gains!

Unlock exclusive rewards with every purchase, review, and interaction! The more you engage, the more you earn. Here's everything you need to know about how to rack up points and maximize your gains.

How Hero Gains Works

Earn Points
For every action you take with Fitness Hero, you'll earn Hero Points. Whether you're making a purchase, leaving a review, or following us on social media, each interaction adds up!
Redeem Rewards
Your Hero Points can be redeemed for discounts, free products, and exclusive perks. The more points you collect, the bigger your rewards.
Exclusive Member Perks
As a Hero Gains member, you'll also get birthday surprises, early access to new products, and special offers.

How It Works:

📝 Sign up – Get 500 points just for joining Hero Gains!
🛒 Place an order – 5 points for every $1 spent
👍 Leave a review – 500 points
📸 Leave a review with photos – 1,000 points
📢 Share on Facebook – 500 points per share
📱 Follow us on Instagram – 1,000 points

Bonus!

For every 500 points, you’ll earn $3 in store credit! The more points you earn, the more you can save on your favorite Fitness Hero products.

Hero Gains Member Benefits

Birthday Rewards
Celebrate with extra points and exclusive offers on your special day.
Early Access
Get early access to new products and promotions as a loyal member.
Exclusive Discounts
Redeem your points for discounts on your favorite Fitness Hero products.

How to Redeem Your Points

Redeeming your Hero Points is simple. Log into your account, check your balance, and choose how you want to use your points. Whether you're after a discount or a free product, it's your choice!

Start Earning Today!

Sign up for Hero Gains and start earning points on your very first order. The path to unlocking epic rewards has never been easier.

Sign Up Now | Redeem Your Points

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